Refund Policy

If we got your order wrong, we make it right.

Wrong, damaged or missing items

If your delivery arrives with the wrong product, a damaged pack or anything missing, tell us within 24 hours and we’ll redeliver the correct items or refund you in full, whichever you choose.

Cancellations

You can cancel an order for a full refund any time before it goes out for delivery. Once the rider is on the way, the order can no longer be cancelled.

How refunds are paid

Refunds go back to the payment method you used, through our payment provider. They typically arrive within 3–7 business days depending on your bank.

How to reach us

Email orders@chulita.food with your order number (it starts with CHU-) and we’ll sort it out.